Last Updated: June 25, 2026
Welcome to V2 Recovery LLC ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website, software, lead reactivation services, automated SMS messaging, missed-call text-back features, and any associated services (collectively, the "Services").
By accessing or using our Services, you ("Client", "you", or "your") agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.
1. Description of Services
V2 Recovery LLC provides AI-driven business automation solutions, including but not limited to:
Database and lead reactivation campaigns.
Automated Short Message Service (SMS) and Multimedia Messaging Service (MMS) communications.
Missed-call text-back and after-hours automated response systems.
Integration with third-party Customer Relationship Management (CRM) tools.
2. TCPA & SMS Compliance (Crucial Clause)
Because our Services utilize SMS/MMS messaging, compliance with the Telephone Consumer Protection Act (TCPA), Cellular Telecommunications Industry Association (CTIA) guidelines, and A2P 10DLC regulations is mandatory.
Client Responsibility: You, the Client, are solely responsible for ensuring that all contacts in your database have provided explicit, verifiable Prior Express Written Consent to receive automated marketing and operational text messages before launching any reactivation campaigns.
Opt-In Requirements: You guarantee that any lead capture form, website widget, or landing page built or utilized through our Services contains appropriate, legally compliant consent language disclosures.
Opt-Out (STOP) Functionality: All SMS campaigns deployed through our software automatically include opt-out mechanisms (e.g., "Reply STOP to unsubscribe"). You agree not to bypass, disable, or alter these automated opt-out features. If a contact requests to opt-out manually via voice or other means, you must immediately manually opt them out in the system.
Prohibited Content: You agree not to send messages related to high-risk industries prohibited by mobile carriers (e.g., cannabis, CBD, firearms, gambling, get-rich-quick schemes, or predatory lending).
3. SMS Privacy & Data Sharing Protection
No Sharing of Mobile Information: V2 Recovery LLC strictly protects user privacy. Mobile information, phone numbers, and opt-in consent data collected for SMS messaging will not be shared, rented, or sold to third parties or affiliates for marketing or promotional purposes under any circumstances.
4. Account Fees, Billing, and Subscriptions
Fees: Client agrees to pay all fees specified in their specific Service Agreement or Order Form.
Carrier Fees & Telephony Costs: Unless explicitly stated otherwise, the cost of SMS segments, phone number rentals, and carrier-imposed A2P 10DLC registration fees are billed to the Client based on actual usage and pass-through rates.
No Refunds: Due to the nature of digital setups and software provisions, all fees paid to V2 Recovery LLC are non-refundable unless otherwise specified in writing.
5. Data Privacy & Customer Data
Data Ownership: You retain all rights, title, and interest in the customer list and lead data you upload into our system.
License to Use Data: You grant V2 Recovery LLC a limited, non-exclusive license to process, store, and transmit your data solely for the purpose of providing the Services (such as triggering a text message when a call is missed).
Data Protection: We implement industry-standard administrative and technical security measures to protect your data. However, you acknowledge that no wireless or internet transmission is 100% secure.
6. Limitation of Liability
To the maximum extent permitted by law, V2 Recovery LLC, its directors, employees, or partners, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:
Loss of profits, data, use, or goodwill resulting from your use of the Services.
Carrier blocks, filtering, or suspension of your SMS capabilities due to non-compliance or poor sender reputation.
Any TCPA fines, legal disputes, or statutory damages arising from messages sent to individuals who did not provide proper consent. You agree to indemnify and hold harmless V2 Recovery LLC from any claims arising from your database compliance.
7. Modifications to Service and Terms
We reserve the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. We may also revise these Terms from time to time. The most current version will always be posted on our website. By continuing to use the Service after revisions become effective, you agree to be bound by the updated Terms.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any legal action arising out of these Terms shall be filed exclusively in the courts located in Florida.
9. Contact Information
If you have any questions about these Terms, please contact us at:
Business Name: V2 Recovery LLC
Email: v2recovery@v2recoveryhub.com
Phone: 727-432-9831